Pest Control Reviews

Outstanding Customer Service and Care for the Customer Wins Business

Having excellent products and services are the cost-of-entry. It's outstanding customer service and care for the how to provide the customer with the best possible outcome that wins and retains business.

Yesterday, we decided we were in need of hiring a professional lawn pest control company and today, I was going to do my research, find one with good ratings and reviews, and hire them.

This morning, coincidentally, this morning, I was outside and happen to see a 'Bugout' truck in front of my neighbor's house so I walked down and spoke with the young man who had just completed the treatment on my neighbor's lawn. I informed him I was just about to look for a lawn service online but asked him to tell me about Bugout.

With that, Michael Heaton extended his hand, introduced himself. I shared some brief information with him about our needs and he offered to walk over and look at our yard to see, first-hand, what we had going on. After looking over the lawn, we had a high-level conversation about what he saw. I could clearly tell he was knowledgeable about lawn care and how to treat our issues which impressed me so I asked him about the process of hiring Bugout. Michael informed me he was a Technician and needed to contact his Supervisor or the Sales Representative in my area and have them schedule an appointment with me. I thanked him and we both went on our way. However, the story with Michael doesn't stop there so please continue reading because Michael Heaton, a Technician for Bugout, not a Sales Representative won our business.

Within 10 minutes of Michael and me parting ways, I received a message from Michael, informing me that he had contacted his Supervisor and the Sales Representative and let me know the Sales Representative would be calling me within the hour. His message continued with him saying that since he was in the area today and tomorrow, he would most likely be able to fit us into the schedule for our first treatment.

Ty Strong, the Sales Representative for Bugout who covers our area called me within the hour and came to meet with me an hour later. Ty pulled up to the front of my house in a clean, white, Bugout sedan, stepped out of his company car wearing his Bugout shirt, and introduced himself. After a brief conversation about our needs, with no sales pressure, he proceeded to explain what his company would do for us then thoroughly explained each section of their service contract to me. I signed it and they were hired.

At 1:00 this afternoon, Michael Heaton returned and treated our yard.

Again, outstanding customer service and care for the how to provide the me, the customer with the best possible outcome won the business for Bugout and I should add that other companies should take note of this story because Michael Heaton is a Technician with the company, not a Sales Representative. His knowledge of the business, the company, their processes, and procedures is what won the business. Other companies only train their Sales Representatives. Clearly, Bugout trains their entire team.

Thanks Michael. It was great meeting you and we look forward to working with you.

Jay

I’ve be using bug out for a couple years. Bree is my service technician. She’s always on time, very pleasant and knowledgeable. I would recommend only her to come and service my property. Thank you for being you, BrEE.

JJ is always courteous and professional. Gets the the job done I want to keep him on my route.

Yes we did have a five-star experience. The young gentleman JJ was very thorough and very polite, and friendly Thank you JJ.

We have a bugout technician came out. Rey Bemal is the best technician we have had come. He is very passionate and really care about protecting our place.

Bug Out takes really good care of their customers, and provides great services. I highly recommend this company.

I've been a customer for over 20 years. Recently we had a termite issue that led to the house being tented. We were nervous about the prep work we had to do in advance but Matt Q was always available to answer our questions. When something he told us not to do become required he even showed up at 7 am to fix it himself instead of dropping it on us at the last minute. Very appreciated! We'd been warned by several people there would be a lot of dead bugs of all kinds when we returned to the house. However, Jason, our regular technician, does such a good job on our quarterly service in keeping out pests we only saw two dead flies in the whole house, not the horror show we were expecting! Jason always checks in and is very responsive if we need any additional services.

My technician Bree is amazing!! Very knowledgeable and very thorough. She always goes above and beyond more than any other Pest Control I’ve had in the past. Definitely recommend this company and especially my technician Bree.

Technician is polite professional accommodating and through thanks

Mathew is awesome! He does a good job everytime.

Had a great experience with Mat! Very professional and did an awesome job!

Jon always does an awesome Job ensuring I have no pest issues. Thank you!!

Mathew has came out to our home a couple of times now and always does an amazing job!

Mathew does an awesome job!

Today I had the initial appointment with the pest control services. Devin Gould was the "Pest Technician" that came out. He was very professional, knowledgeable and friendly. Answered all of my questions. Took his time doing the work. Very customer service oriented. Thanks "Bug Out"... 🌟 🌟 🌟 🌟 🌟 and thank you Devin

Bug Out has done a great job for me thru the years. Technician Specialist Mike M goes beyond the ordinary and provides wisdom, special attention, explanations, concern, care, kindness, and courtesy. He gets my 100+++++ approval and thanks. I am so blessed to have him and Bug Out keeping the pests away. THANK YOU! Mike M and Bug Out ⭐️😍

J J is our technician. He does an excellent job. He always takes care of any concerns I might have.

JJ does a wonderful job with our service. He is also very personable.

JJ did a great job for me today

JJ is always so nice and respectful! He does a wonderful job, too!!

Very proffesional, and knowlegable, knows his business in detail , very polite, very nice, took his time in this heat! Thank you JJ.

JJ was very polite and did an exemplary job.

I would highly recommend Bug Out Brooksville. I have multiple services and most recently i had a pest technician Bree come out to my property. She was very personable and thorough at my property.

Genuine care and consideration for our property! Bree is efficient and honest!

Matthew was professional and personable. He aptly explained the spraying process and what to expect. Joey, my Maltese, enjoyed meeting Matthew also.

Great communication with Bree my technician. She always lets me know ahead of time when she will be coming. I totally appreciate her doing so. She’s always very professional and friendly. She’s great. She does a wonderful job!

Great customer service as always! Thank you

Have had Bug Out since they bought our previous service. This is my 1st review as Bree just provides outstanding service. She knows what’s she’s doing, communicates well and has a positive attitude. Bree is also excited about her job, how rare. She even gave us some information about birds before she left. She’s awesome!

Devin Gould is a EXCELLENT technician I'm honored too have him doing my and mom service.